Casino Sites with Best Customer Support 2021
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- Avaliable in HI, BN, KN & TE languages
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What makes good customer support
Just having a customer support team is not automatically a guarantee that a casino is good.
Imagine that you are having dinner at a restaurant. The food is good, and so are the drinks, but the service is really, really lousy.
Your waiter is inexperienced and doesn’t seem to care about you. So, although you are no longer hungry, you leave the restaurant feeling unsatisfied.
That’s how it is to play at an Indian online casino that lacks outstanding customer support!
There are a few core things that all casino customer support agents have to be able to provide, in order for you to have an enjoyable gambling experience.
A customer support agent who knows the ins and outs of the casino site will help you in a matter of seconds.
We know the frustration of experiencing problems when all we want to do is play and win rupees! And of course, we also do our best to be kind to the support agents when reaching out.
Feeling seen and understood by the customer support team is essential. After all, we are spending our hard-earned investment at their online casino, so we’d like to be treated as loyal customers in return!
Just as knowledge will speed up the time it takes to resolve your problem with customer support, so will experience.
A customer support team that’s been in the industry for a long time will know so much more than just how the specific gambling site works.
The most experienced agents are usually those in charge of the team, and they are the ones who will review your case when extra assistance is needed.
How to contact customer support
The different ways that you can reach out to the support of a casino will define how fast you’ll get help.
A live chat or telephone will instantly get you in contact with a customer support agent while sending an email might take longer before you get a reply.
Having different options will also give you the freedom to choose the method you feel the most confident using.
Most of us are chatting with friends and family over Facebook or WhatsApp today, which is why live chat is one of the most popular choices for support.
The live chat feature is often found at the bottom of the site or casino app.
When the feature is activated, it’s common that you’ll be asked to explain your query in a few words before starting the actual chat.
Once the chat is set up, the next available support agent will join your chat to assist you further.
If you want as quick response to your query as possible, the live chat is your best bet.
Another way of contact is that which is done over the phone. You’ll call the casino support department directly using the phone number provided on their site.
Although a phone call is able to resolve a problem efficiently, it does also come with a few issues.
One of them is language barriers, as, depending on where the casino is based, there might not be Hindi support.
The agents might also have difficulties understanding your accent (or vice versa), which opens for confusion or misunderstanding.
However, if you are used to expressing yourself orally over the phone, it might still be the best option.
If your query is complex and requires a lengthy explanation, you’ll want to send an email to the casino.
Sending an email will mean that you’ll have to wait for a response. Often this takes anything from a few to several hours, and in rare cases, even days.
That said, you’ll be able to explain your issue in one go, and (hopefully), you’ll get an answer and solution to your issue in the response.
There’s no need for a back-and-forth communication in the same way as with live chat.
Even though email is a good communication channel, you can expect a 0-72 hour response time.